When a 911 call is dialed, someone answers. There is a real human on the other end, trying to make sense of what is happening and trying to keep people from getting hurt. KUER's Erik Neumann walks us through one phone call that changed the life of an emergency dispatcher forever.
When police get called for a domestic disturbance or a shooting, we often think of the officers who put themselves in dangerous situations. But dispatchers at the Salt Lake Unified Police Department are another group of emergency responders who deal with their own type of stress and trauma.