Elise Hu http://kuer.org en 1 Million Net Neutrality Comments Filed, But Will They Matter? http://kuer.org/post/1-million-net-neutrality-comments-filed-will-they-matter The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.<p>It's the <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331798176/fcc-extending-net-neutrality-commenting-time-after-site-buckles">biggest public response</a> the FCC has ever gotten on a policy matter in such a short period, and the second most commented-upon FCC issue, period. Mon, 21 Jul 2014 20:54:00 +0000 Elise Hu 49591 at http://kuer.org 1 Million Net Neutrality Comments Filed, But Will They Matter? Better Culture Could Have Prevented Viral Comcast Call http://kuer.org/post/better-culture-could-have-prevented-viral-comcast-call This week, one man's customer service <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">call to Comcast</a> turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.<p>"It was frustrating to listen to. It's almost a PTSD we have with bad customer service," said journalist Emily Yellin. Fri, 18 Jul 2014 07:37:00 +0000 Elise Hu 49452 at http://kuer.org Better Culture Could Have Prevented Viral Comcast Call Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel http://kuer.org/post/dont-fire-comcast-guy-says-caller-who-tried-cancel Ryan Block, whose hilariously tedious <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">customer service experience</a> with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.<p>In a <a href="https://soundcloud.com/ryan-block-10/comcastic-service">phone call that went viral</a> (more than 4 million audio plays and counting), Block tries and nearly fails to cancel his Internet service because Comcast's unnamed customer service rep is frustratingly persis Wed, 16 Jul 2014 18:20:00 +0000 Elise Hu 49366 at http://kuer.org Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel FCC Extending Net Neutrality Commenting Time After Site Buckles http://kuer.org/post/fcc-extending-net-neutrality-commenting-time-after-site-buckles A flood of comments about net neutrality crashed the Federal Communications Commission's commenting site on Tuesday, the original deadline for public comments on the controversial Internet proposal. Tue, 15 Jul 2014 23:40:00 +0000 Elise Hu 49334 at http://kuer.org FCC Extending Net Neutrality Commenting Time After Site Buckles Comcast 'Embarrassed' By The Service Call Making Internet Rounds http://kuer.org/post/comcast-embarrassed-service-call-making-internet-rounds When a customer service call is described as <a href="http://gawker.com/hellish-comcast-call-sets-new-standard-for-shitty-custo-1605200994">"Kafkaesque" and "hellish,"</a> you pretty much know how it's going to go down before even taking a listen. Tue, 15 Jul 2014 15:53:00 +0000 Elise Hu 49300 at http://kuer.org Comcast 'Embarrassed' By The Service Call Making Internet Rounds Tech Giants Make Net Neutrality Case As Deadline Nears http://kuer.org/post/tech-giants-make-net-neutrality-case-deadline-nears It's not just comedian <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/03/318458496/john-oliver-helps-rally-45-000-net-neutrality-comments-to-fcc">John Oliver coming out against</a> cable companies to support net neutrality. Mon, 14 Jul 2014 17:16:00 +0000 Elise Hu 49242 at http://kuer.org Tech Giants Make Net Neutrality Case As Deadline Nears Tech Week: Google's World Cup Play, Amazon Sued And Kids Tracked http://kuer.org/post/tech-week-googles-world-cup-play-amazon-sued-and-kids-tracked Summertime in the tech world has made us eager for some lighter news, which you can find below. But the weightier legal battles in technology continue, as highlighted in our Big Conversation section. And links we think you should see are filed under Curiosities. Sat, 12 Jul 2014 09:36:00 +0000 Elise Hu 49168 at http://kuer.org Tech Week: Google's World Cup Play, Amazon Sued And Kids Tracked Friday Feline Fun: A Ranking Of The Most Famous Internet Cats http://kuer.org/post/friday-feline-fun-ranking-most-famous-internet-cats <p>http://www.youtube.com/watch?v=xdhLQCYQ-nQ</p> Fri, 11 Jul 2014 20:22:00 +0000 Elise Hu 49143 at http://kuer.org Friday Feline Fun: A Ranking Of The Most Famous Internet Cats The Future Internet Is Not So Free Or Open, In Pew's New Survey http://kuer.org/post/future-internet-not-so-free-or-open-pews-new-survey What we know as the World Wide Web — the main way by which most of us access the Internet — <a href="http://www.npr.org/blogs/alltechconsidered/2014/02/27/282965383/the-web-at-25-hugely-popular-and-viewed-as-a-positive-force">just turned 25 this year</a>. Its existence has allowed for all kinds of learning and free expression, coding and making, rule-breaking and platform-making. Thu, 03 Jul 2014 13:58:00 +0000 Elise Hu 48728 at http://kuer.org The Future Internet Is Not So Free Or Open, In Pew's New Survey Tech Week: Google's Plans, Aereo's Loss And Occupied Stalls http://kuer.org/post/tech-week-googles-plans-aereos-loss-and-occupied-stalls It's officially summer, but there's no slowdown on the technology news front. Here's your weekly roundup of notable stories in tech, from the team at NPR and beyond.<p><h3><strong>ICYMI</strong></h3><p><strong>Aereo No Longer?</strong>: The Supreme Court, in a 6-3 decision, decided that the streaming TV startup Aereo's service, which lets users watch and record live TV from Internet-connected devices, <a href="http://www.npr.org/blogs/thetwo-way/2014/06/25/325488386/tech-firm-aereo-performs-an-illegal-service-supreme-court-says">is in violation of copyright laws</a>. Sat, 28 Jun 2014 09:13:00 +0000 Elise Hu 48490 at http://kuer.org Tech Week: Google's Plans, Aereo's Loss And Occupied Stalls The Binge-Watch Before The Purge, Now That Aereo Is Likely Done http://kuer.org/post/binge-watch-purge-now-aereo-likely-done The Supreme Court <a href="http://www.npr.org/blogs/thetwo-way/2014/06/25/325488386/tech-firm-aereo-performs-an-illegal-service-supreme-court-says">gave broadcasters a big win</a> this week in their battle against the startup service Aereo. Subscribers in select cities have been watching and recording live broadcast TV with <a href="https://www.aereo.com/">Aereo</a>, at a cost of $8 to $12 a month. Thu, 26 Jun 2014 20:20:00 +0000 Elise Hu 48424 at http://kuer.org The Binge-Watch Before The Purge, Now That Aereo Is Likely Done Facebook's Diversity Numbers Are Out, And They're What You Expect http://kuer.org/post/facebooks-diversity-numbers-are-out-and-theyre-what-you-expect The summer of tech company demographic data dumps continues apace. Facebook is the latest big firm to share its staff's racial and gender breakdowns, following similar releases from <a href="http://www.npr.org/blogs/alltechconsidered/2014/05/29/317024113/googles-white-male-heavy-staff-underlines-techs-diversity-problem">Google</a> and <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/17/323040120/how-yahoos-diversity-numbers-compare-to-googles">Yahoo</a>. Thu, 26 Jun 2014 14:57:00 +0000 Elise Hu 48396 at http://kuer.org Facebook's Diversity Numbers Are Out, And They're What You Expect Tech Week: Yo, The Amazon Fire Phone And Apple's iWatch? http://kuer.org/post/tech-week-yo-amazon-fire-phone-and-apples-iwatch It was a big week for product news in the tech world, a topic we typically reserve for your weekly round-ups. Here we go ...<p><h3>ICYMI</h3><p><strong>SCOTUS And Facebook Threats</strong>: A case for our modern times. Sat, 21 Jun 2014 13:56:00 +0000 Elise Hu 48152 at http://kuer.org Tech Week: Yo, The Amazon Fire Phone And Apple's iWatch? Yo Is The Buzzy App Of The Moment, Whether Yo Like It Or Not http://kuer.org/post/yo-buzzy-app-moment-whether-yo-it-or-not <p>http://www.youtube.com/watch?v=BeLZCy-_m3s</p> Fri, 20 Jun 2014 14:49:00 +0000 Elise Hu 48097 at http://kuer.org Yo Is The Buzzy App Of The Moment, Whether Yo Like It Or Not How Yahoo's Diversity Numbers Compare With Google's http://kuer.org/post/how-yahoos-diversity-numbers-compare-googles <a href="http://yahoo.tumblr.com/post/89085398949/workforce-diversity-at-yahoo">Yahoo has responded</a> to the years-long calls for tech companies to disclose their staffs' gender and racial breakdowns. The numbers released Tuesday show its workforce, like much of the tech industry, is dominated by white and Asian males. Tue, 17 Jun 2014 22:41:00 +0000 Elise Hu 47955 at http://kuer.org How Yahoo's Diversity Numbers Compare With Google's Democrats Unveil A Bill To Ban Internet Fast Lanes http://kuer.org/post/democrats-unveil-bill-ban-internet-fast-lanes Net neutrality has become <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/03/318458496/john-oliver-helps-rally-45-000-net-neutrality-comments-to-fcc">a hot topic</a> this summer, despite its snooze-inducing name. The principle governs that data on the Internet should be served to customers on a level playing field — at the same speeds — without priority for certain companies that might be able to pay for "fast lanes" for content.<p>Now, congressional Democrats want to put a ban on fast lanes, using legislation. A bill unveiled by Sen. Patrick Leahy, D-Vt., and Rep. Tue, 17 Jun 2014 16:02:00 +0000 Elise Hu 47927 at http://kuer.org Democrats Unveil A Bill To Ban Internet Fast Lanes Tech Week: Snooping On Steve, Uber Battles, 3-D Nutella Printing http://kuer.org/post/tech-week-snooping-steve-uber-battles-3-d-nutella-printing So much tech news, so little time. Let's run down the highlights of our tech coverage this week.<p><h3><strong>ICYMI</strong></h3><p><strong>Project Eavesdrop</strong>: In a series for <em>Morning Edition</em>, our Steve Henn got white hat hackers to tap his data and communications, <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/10/320347267/project-eavesdrop-an-experiment-at-monitoring-my-home-office">in an experiment</a> to see just how much of a digital trail — and pieces of heretofore private data — could be easily obtained. It turns out, it's a whole lot. Sat, 14 Jun 2014 09:46:00 +0000 Elise Hu 47789 at http://kuer.org Tech Week: Snooping On Steve, Uber Battles, 3-D Nutella Printing Starbucks Makes Itself More Addictive With Wireless Phone Charging http://kuer.org/post/starbucks-makes-itself-more-addictive-wireless-phone-charging Starbucks' latest innovation has nothing to do with coffee beans or breakfast, but it may lure the technologically dependent among us into its stores.<p>The beverage giant is partnering with Duracell Powermat to roll out wireless phone charges in Starbucks and Teavana locations. That's right — wireless. You'll be able to put your phone down on designated spots on a table, and batteries will charge from there, sans cables, adapters or outlets. The rollout starts in the San Francisco Bay Area. Thu, 12 Jun 2014 20:29:00 +0000 Elise Hu 47711 at http://kuer.org Starbucks Makes Itself More Addictive With Wireless Phone Charging Uber's Rapid Growth Pits Innovation Against Existing Laws http://kuer.org/post/ubers-rapid-growth-pits-innovation-against-existing-laws To see the speed of technological innovation, look no further than a street corner. Hailing a cab from the street is less common in cities with Uber, a service that lets you request a ride with the simple tap of a mobile phone app.<p>The 5-year-old company — <a href="http://www.npr.org/blogs/thetwo-way/2014/06/06/319527353/uber-car-service-company-is-now-valued-at-17-billion">now valued at $17 billion</a> — is growing so fast that it's operating in 128 cities globally, on every continent except Antarctica. Thu, 12 Jun 2014 07:15:00 +0000 Elise Hu 47664 at http://kuer.org Uber's Rapid Growth Pits Innovation Against Existing Laws 'Digital Deadly Sins': The Morality Of Our Digital Obsessions http://kuer.org/post/digital-deadly-sins-morality-our-digital-obsessions One running thread here at All Tech is <a href="http://www.npr.org/blogs/alltechconsidered/2014/03/27/294842209/pay-attention-your-frustration-over-smartphone-distraction">smartphone distraction</a>, and whether our increasing dependence on connecting through our devices is bringing us together — or tearing us apart. Mon, 09 Jun 2014 16:11:00 +0000 Elise Hu 47511 at http://kuer.org 'Digital Deadly Sins': The Morality Of Our Digital Obsessions Tech Week: Apple In Homes, Snowden Anniversary, Sexism Flare-Ups http://kuer.org/post/tech-week-apple-homes-snowden-anniversary-sexism-flare-ups It's time for your quick rundown of the week that was in technology and culture.<p><h3><strong>ICYMI</strong></h3><p><strong>Tech's Gender Gap</strong>: Getting women to join and stay in technology company ranks is a well-documented issue; a few incidents this week probably didn't do much to help the problem. <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/05/318936846/chicago-conference-is-the-latest-in-tech-sexism-hall-of-shame">Chicago's Techweek apologized</a> for using provocatively posing women in a party invite after losing big names and a sponsor. Sat, 07 Jun 2014 14:46:00 +0000 Elise Hu 47476 at http://kuer.org Tech Week: Apple In Homes, Snowden Anniversary, Sexism Flare-Ups The 'Cool War' With China Is Unseen, But Comes With Consequences http://kuer.org/post/cool-war-china-unseen-comes-consequences The days of the Cold War are long gone — no more zero-sum showdowns against communism, no <a href="https://www.youtube.com/watch?v=N_1jkLxhh20">duck-and-cover lessons</a> in propaganda videos. But some scholars argue that something else has taken that conflict's place: a "cool war," pitting the U.S. Fri, 06 Jun 2014 08:19:00 +0000 Elise Hu 47403 at http://kuer.org The 'Cool War' With China Is Unseen, But Comes With Consequences Chicago Conference Is The Latest In Tech Sexism Hall Of Shame http://kuer.org/post/chicago-conference-latest-tech-sexism-hall-shame Times may be slowly a-changin' for the Y-chromosome-dominant technology sphere, where it's becoming a tougher environment to objectify women, at least publicly.<p>We've already covered <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/04/318882549/women-complain-a-lot-interrupt-developer-says-at-conference?live=1">the sexist presentation slide</a> that showed up at a software conference on Wednesday. But also this week, Techweek Chicago organizers sent out a party invite for a "Black Tie Rave" featuring beautiful, scantily clad women. Thu, 05 Jun 2014 15:28:00 +0000 Elise Hu 47363 at http://kuer.org Chicago Conference Is The Latest In Tech Sexism Hall Of Shame Girlfriend 'Complains A Lot ... Interrupts,' Developer Tells Conference http://kuer.org/post/women-complain-lot-interrupt-developer-says-conference The consequences of a <a href="http://www.npr.org/blogs/alltechconsidered/2013/09/11/221052414/sexism-in-the-tech-industry-takes-center-stage">dearth of women in technology</a> are showing up again, this time in a show of sexism at a tech conference in Berlin. (<em>See update at end of post.</em>)<p>Atlassian, the company behind software products Jira, Confluence, HipChat and more, is holding its #AtlasCamp for developers, and a developer there took the stage to present. Wed, 04 Jun 2014 20:18:00 +0000 Elise Hu 47315 at http://kuer.org Girlfriend 'Complains A Lot ... Interrupts,' Developer Tells Conference John Oliver Helps Rally 45,000 Net Neutrality Comments To FCC http://kuer.org/post/john-oliver-helps-rally-45000-net-neutrality-comments-fcc <p>http://www.youtube.com/watch?v=fpbOEoRrHyU</p> Tue, 03 Jun 2014 15:57:00 +0000 Elise Hu 47244 at http://kuer.org John Oliver Helps Rally 45,000 Net Neutrality Comments To FCC Tech Week: C-E-Bros, Diversity Numbers And The Beats Deal http://kuer.org/post/tech-week-c-e-bros-diversity-numbers-and-beats-deal The evidence of a lack of gender parity in technology keeps stacking up; this week we saw the fraternity-day emails of Snapchat CEO Evan Spiegel and the diversity and gender breakdowns that Google's been reluctant to share. Let's get right into your week in review:<p><h3><strong>ICYMI</strong></h3><p><strong>Bros in The Valley</strong>: As companies like Google and Snapchat seek to lead the new information age, they are looking pretty backward when it comes to equality and diversity. Sat, 31 May 2014 09:20:00 +0000 Elise Hu 47123 at http://kuer.org Tech Week: C-E-Bros, Diversity Numbers And The Beats Deal Google's White Male-Heavy Staff Underlines Tech's Diversity Problem http://kuer.org/post/googles-white-male-heavy-staff-underlines-techs-diversity-problem When it finally <a href="http://googleblog.blogspot.com/2014/05/getting-to-work-on-diversity-at-google.html">published a demographic breakdown</a> of its workforce this week, tech giant Google admitted, "We've always been reluctant to publish numbers about the diversity of our workforce at Google. Thu, 29 May 2014 16:37:00 +0000 Elise Hu 47033 at http://kuer.org Google's White Male-Heavy Staff Underlines Tech's Diversity Problem Snapchat CEO's Emails Didn't Disappear, Come Back To Shame Him http://kuer.org/post/snapchat-ceos-emails-didnt-disappear-come-back-shame-him We are in the midst of a realignment in the global economy, a <a href="http://www.amazon.com/The-Second-Machine-Age-Technologies/dp/1480577472">new machine age</a> in which technology is disrupting nearly every industry in the world. And who are the hot young stars of this great realignment? Wed, 28 May 2014 20:02:00 +0000 Elise Hu 46982 at http://kuer.org Snapchat CEO's Emails Didn't Disappear, Come Back To Shame Him Wash And Deliver: Startups Aim To Solve First World Problems http://kuer.org/post/wash-and-deliver-startups-aim-solve-first-world-problems Sick of doing the laundry? Mon, 26 May 2014 15:49:00 +0000 Elise Hu 46858 at http://kuer.org Wash And Deliver: Startups Aim To Solve First World Problems Tech Week: Baby Photos Online, Facebook V. Shazam, Ebay's Fail http://kuer.org/post/tech-week-baby-photos-online-facebook-v-shazam-ebays-fail Each week, we take a look back at the headlines at the intersection of technology, business and culture. ICYMI features NPR reporting, the Big Conversation includes the larger conversations in the space and Curiosities are any links we thought you should see.<p><h3>ICYMI</h3><p><strong>Facebook Moms:</strong> The streams of baby photos you see on Instagram and Facebook underline this interesting notion: Today's babies are the first generation to have digital footprints since birth (or even before, if you post sonogram images). Sat, 24 May 2014 15:16:00 +0000 Elise Hu 46804 at http://kuer.org Tech Week: Baby Photos Online, Facebook V. Shazam, Ebay's Fail